If for any reason you’re not completely happy with your purchase, we're here to help. We want you to love your purchase as much as we do, so we're happy to offer an exchange, store credit, or a refund subject to the policy below.
To lodge your return:
Visit our returns portal at kodeboutique.com/pages/returns.
If you need any help please email us at shop@kodeboutique.com
RETURNS POLICY
Returns are available on all items except: cosmetics, earrings, swimwear, underwear, facemasks & sale items
Items being returned must be:
• Completely unworn
• Tags still attached and in original condition
• In original packaging
• Free from fragrance and odours (including perfume and smoke)
• All swimwear returns must have their hygiene seal intact
Items that don't meet these conditions will be returned to you. We appreciate your understanding — this helps us maintain the quality our customers expect.
• Lodge your return request within 7 days of receiving your order
• Post your item back to us within 14 days of receiving your order
Items received outside these timeframes may not be accepted.
Return shipping is at your cost and is non-refundable, unless the item is confirmed faulty — in which case we'll cover the return cost for you.
We strongly recommend using a tracked courier service. We can't process returns for items we don't receive.
Your return options:
Store Credit — receive 100% of your return value. No restocking fee. Store credit never expires.
Refund to Original Payment — refunds incur a 15% restocking fee.
Exchange Want a different size? Let us know in the notes when you lodge your return and we'll do our best to hold it for you.
Sale items cannot be returned or exchanged unless faulty. This includes clearance items and flash sales.
Kode Boutique reserves the right to decline any returns that do not meet these conditions.
Faults
Items reported as faulty as assessed upon return. If no manufacturing fault is found, the return will be processed under our standard returns policy.
Kode Boutique
ATTN: RETURNS
15 AMBURY PLACE,
NEW PLYMOUTH, 4312
NEW ZEALAND
