Returns are available on all items except for: Makeup, Swimwear, Underwear, and Sale items.
Items being sent back must be as follows
* Completely unworn
* Tags still attached and in original condition
* Original Packaging
* Fragrance free (Perfume, Smoke etc)
Anything sent back to us that does not follow the above will be returned to the sender
* All returns must be claimed within 7 days of receipt and items returned within 14 days.
* Anything received after these dates is up to the discrepancy of KodeBoutique.
* The cost of return shipping is at the customer’s expense and is non-refundable, unless the item is deemed to befaulty, in which case Kode Boutique will cover the return cost for this item.
* We advise to use tracked mail as we cannot process a refund or return if the original item is not received.
Sale items cannot be sent back for an exchange unless deemed to be faulty, where a full refund will be issued.
Sale items include, Clearance items and one off Flash Sale items.
Kode Boutique reserves the right to deny a refund or return if items are returned soiled, used, worn or damaged in any way.
I need to return an item
TO RETURN AN ITEM:
* Complete all relevant details on this return form provided with your order.
* Send us a message via email, facebookor phone us to advise of the problem.
* Pack items with original tags still attached and send back to us within 14 days of original receipt of package.
* If the item is faulty a refund will be provided to the credit card/ bank account used for purchase.
* If you want to change size/colour let us know before you return the item so we can guarantee stock.
62 Devon Street East,
NEW PLYMOUTH, 4310
Return shipping is at your cost. We recommend that using a courier service as we are not responsible for any items that are not received.